Forks over knives free essay sample

Forks Over Knives Watching this film really made me look at what I am feeding myself and my children. It is so hard to know who Is right when It comes to what we eat. It seems like every few years whats best for us changes, and this Is what has always made me so skeptical. But after watching the movie, Forks Over Knives, my outlook has changed. You cannot hide from the facts and wealth this study and film there Is Just o many facts that prove that what and how we eat really Is the key to living a healthy life. Heart disease, cancer, and diabetes have all been linked to the foods that we eat. As stated In the movie, Two out of three of us are overweight, Cases of diabetes are exploding, especially amongst our younger population, About half of us are taking at least one prescription drug, and Major operations have become routine. We will write a custom essay sample on Forks over knives or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page These are all statements made by various subjects in the film that really Todd out to me. We have heard for years that obesity leads to various illnesses, many of which are deadly. Did that slow down the way many people eat? No in fact the opposite has taken place, fast food restaurants, eating foods that can be cooked much more conveniently and eating on the run has taken new heights. This all adds up to Americans being way too busy to cook food that is good for them and instead are just doing what I am going to call, Grab and go. I say this because in todays day ND age it is all about convenience, but what this movie did was remind me that life is really too short. I want to be around to see my grandchildren and I definitely know for sure that I do not want to die of something as evil as cancer. Knowing that with something as simple as taking a step back and Just getting back to the basics; cooking meals that are healthier will greatly reduce my risks of acquiring cancer or diabetes. This film took it all a step further by also showing that you cant Just change the how you eat but also what you eat. I never really thought too hard about meat or animal foods being bad as long as they were not fatty. This is not true at all, actually eating any animal products has been proven to accelerate/turn ON cancers. This was a fact that caught my attention because at the young age of thirty l, myself was diagnosed with cancer. I have now been In remission for fourteen months and never want to go through that again. Forks over knives By Mandalay Nutrition children. It is so hard to know who is right when it comes to what we eat. It seems like every few years whats best for us changes, and this is what has always made changed. You cannot hide from the facts and within this study and film there is Just too many facts that prove that what and how we eat really is the key to living a we eat. As stated in the movie, Two out of three of us are overweight, Cases of are Just doing what I am going to call, Grab and go. I say this because in todays day diagnosed with cancer. I have now been in remission for fourteen months and never

Start Learning Spanish With Basic Lessons

Start Learning Spanish With Basic Lessons Spanish is one of the most-used languages in the world. Its also one that is relatively easy for English speakers to master. There are many reasons why you might want to learn Spanish. Maybe youre studying the language at school or planning a trip to a Spanish-speaking country. Whatever it may be, there are a number of basics that will help you get started. The Spanish Alphabet Words are made up of letters, so its only logical that you begin by learning the Spanish alphabet. Its very similar to English, with a few exceptions, and there are some special pronunciations youll need to know. Many languages- Spanish included- use stress and accent marks to guide pronunciation. Since English is one of the few that doesnt, this can be one of the more challenging aspects of learning Spanish. Words and Phrases for Beginners Rather than dive right into the finer points of Spanish grammar, lets start with some basic vocabulary lessons. By learning simple things like the words for various colors and family members, you can feel a little sense of achievement right from the start. Greetings are among the first lessons in any Spanish class. When you can say hola, gracias, and buenos dias, you have a great start to any conversation. Likewise, if your ultimate goal is simple conversations to use on vacation, you may need a few common phrases. Asking for directions, for instance, can be very important for your travels. You might also need to read or ask for the time to keep your itinerary on track. Its not a bad idea to give the four seasons a quick study, either. Working With Nouns in Spanish Two rules stand out when using Spanish nouns. The most unique to English speakers are the masculine and feminine forms. Every Spanish noun has an inherent gender assigned to it, even if the subject is of the other gender. Quite often, the feminine will end with an -a  and will use the articles  una, la, or las  rather than the masculine  un, el, or los. The other rule of Spanish nouns comes into play when we are using the plural form. This tells you when to add an  -es  and when you can simply attach as  -s to the noun. Further, the adjectives attached to the nouns must agree with either the singular or plural form. Spanish Pronouns Are Important Subject pronouns include words like  I, you,  and  we, which we use all the time to form sentences. In Spanish, subject pronouns are  yo, tà º,  Ãƒ ©l, ella,  etc. Theyre used quite often to replace the subject of the sentence, but there are a few things you need to remember. For instance, Spanish has both a formal and informal version of  you. With someone youre familiar with, you can use  tà º,  but formally its proper to use  usted. In addition, there are certain times when its okay to omit the pronoun. Essential Spanish Grammar Other basic parts of Spanish grammar have their own rules that youll want to study. Verbs, for example, need to be conjugated to match the past, present, or future tense of the sentence. This can be difficult for students, but it is similar to adding the  -ed  and -ing  endings in English. Muy  means  very  and  nunca  means  never  in Spanish. These are just two  of the many adverbs you can use to explain what something is like and add emphasis. Adjectives in Spanish can be a little tricky. Many times, these descriptive words are placed before a noun, but there are other circumstances when they come after it. For example,  the red car  is  el coche rojo, with  rojo  being the adjective that describes the noun. One other very important part of speech is the preposition. These are short connective words like  in, to,  and  under. In Spanish, they are used much like they are in English, so learning prepositions is often a simple matter of studying the new words.

The importance of professionalism within the construction industry Essay

The importance of professionalism within the construction industry - Essay Example For the construction industry, professionalism is important as it avails self-identity. The self-identity stems from the professional firms that personnel within the industry have created. For example in the engineering and architecture industry that have professional bodies, which act as reglators of the graduates who wish to be recognised as qualified, trusted, and capable professionals. The self-identity is also created through professionalism by the belief that exists among the public domain and the community at large that members of these bodies work to serve them (Murray & Dainty, 2013). Professionalism in the construction industry has also aided in ensuring that the experts in this industry are not money-minded, but work to ensure that their customers get the best and serve the needs that the society wants to be addressed and solved. Hence, an aspect of discipline is instilled in the industry through professionalism. Without discipline, any profession is bound to fail in the l ong run. Hence, the durability of the construction industry is fortified by professionalism (Murray & Dainty, 2013). Through professionalism, the corporate social responsibility of the construction industry is enhanced. The enhancement of the corporate social responsibility serves to boost the function-ability and delivery of the industry. Delivery is of great importance to any industry, without it, the industry cannot function. It is through this responsibility that targets are set and met, which ensures that the professional conduct.

The experiment that Stanley Milgram conducted in the 1960s provided Essay

The experiment that Stanley Milgram conducted in the 1960s provided empirical evidence in favour of what is now referred to as t - Essay Example The results of the experiment have been proved by many other researchers in later studies, which explored the small-world effect in various types of networks. It has been verified that the small-world effect can be seen in different extent in a number of the real-world networks. The small-world phenomenon has made a great contribution in the theory of networks as it helped to better understand the structure and dynamics of the complex networks. This paper intends to discuss the Milgram's experiment and to explore in what extent the small-world effect can be found in three main classes of networks – random graphs, scale-free networks and small-world networks. Keywords: networks, social networks, small-world, six degree, random graph, scale-free networks. Introduction It is widely acknowledged that networks are all around people; and people themselves as socio-biological systems are, for the most part, products of biochemical reactions and social relationships occurring in netwo rks. Networks are studied since 1736, at first in the domain of mathematical graph theory (Biggs et al., 1986), which has been gradually developed into the solid branch of knowledge that studies nature and properties of different networks, from very simple to large and complex networks that have irregular structure and complex dynamics. Examples of such networks can be found everywhere in nature and in society – food networks of biological species, communication networks and the Internet, social networks between individuals, transportation networks, metabolic and neural networks, and many others. Nowadays the study of networks got significant achievements in understanding of specific features, some of which have been investigated in depth only in the past few decades, with the advent of information and communications technologies and, particularly, the Internet. One of the fundamental features of networks was discovered in 1967, when a famous social psychologist Stanley Milgr am conducted a series of experiments, revealing that in spite of the enormous number of the global population, our world is actually rather small - any individual on the planet can reach any other individual through about six contacts in their social network. The phenomenon was called the small-world effect, while the modern popular scientific literature often mentions it as the â€Å"six degrees of separation† effect (Watts, 1999). The results of the Milgram’s experiments have been proved in a large number of experiments of other researchers. The phenomenon appears to be extremely useful for understanding the structure and dynamics of processes that takes place in different networks, for example the dynamics of spread of information across the network, or the dynamics of diffusions of epidemic diseases in a society. The small-world effect can be viewed in different networks; however, each of these networks has the distinctive characteristics, related to its structure and dynamics, so there are certain differences in the manifestations of the small-world effect in various networks. This essay intends to discuss the Milgram's experiment and to explore in what extent the small-world effect can be found in networks, namely, in three main kinds of networks – in classical random graphs; in scale-free networks, introduced by Barabasi and Albert (1999); and in small-world networks, invented by Watts and Strogatz (1998). The paper is aimed to show

Mandatory Assessment is not the Same as Mandatory Mediation, but Both Essay

Mandatory Assessment is not the Same as Mandatory Mediation, but Both Concepts Undermine the Family Mediation Process - Essay Example In family law, mandatory mediation can be defined as a situation whereby couples are instructed by a court to resolve a dispute by attending meetings with a mediator..The essence of the meetings is to help couple to reach a compromise deal on the disputed issue. Court mandated mediation is envisaged to be a facilitated negotiation by the aggrieved parties through a mediator to unravel the underlying issues and possibly reach a fair settlement. In the United Kingdom, mandatory mediation can either be categorical or discretionary. Categorical mandatory mediation refers to cases whereby statutes provide that certain cases must undergo Alternative Dispute Resolution while discretionary mediation refers to cases where the presiding judge decides the cases the should undergo mediation. On the other hand, mandatory assessment is the continuous process of gathering information from various sources to help evaluate the most appropriate strategies for achieving the well being of the child and safety. The process of mandatory assessment involves a court appointed assessor who is required to work with the concerned family to assess the conditions on the ground. The assessor can also seek information from other sources deemed necessary and after the evaluation, the final report given to the court is critical in reaching the final judgment. Although mandatory assessment and mandatory mediation are different, both are compulsory dispute resolution modes aided by a third party. The report analyzes the impacts of the mandatory assessment and mandatory mediation in the context of family law. After evaluation of these effects, it is clear that these processes undermine the family mediation process instead of helping in the dispute resolution. Particularly, these concepts go against the fundamental principal of voluntary resolution of disputes and are also counterproductive especially in issues involving domestic violence. From this perspective, these mandatory processes may actua lly introduce new complications in the justice system on top of those already caused by the traditional system. Non Voluntary Nature The principal argument against mandatory assessment and mandatory mediation is that they impinge on the right to self determination. Mediation is a voluntary decision making process and every individual has the right to self determination. Hence the term â€Å"mandatory mediation† is itself oxymoronic. Coercion into mediation leads into serious reservations concerning the mediation process itself and its outcome. It has been argued that if couples are coerced into mediation, then there is a high probability that they may be coerced within the mediation itself1. She further opines that the preceding stages to mediation are a determinant of the direction that the mediation will take. Once a couple has entered into the mandatory mediation process, there is a high expectation placed upon them to reach an agreement. According to Hayes, the heavy expe ctation to reach an agreement may alter the meaning of mediation to the aggrieved parties. In the seminal cased Halsey v. Milton Keynes., [2009] EWCA 15, [2009]2, the court decided that â€Å" to oblige truly unwilling parties to refer their disputes to mediation would be to impose an unacceptable obstruction on their right of access to courts.† This court ruling shows that indeed there is a great controversy over the implementation of mandatory mediati

Qualified Employees In Hospitality Industry Tourism Essay

Qualified Employees In Hospitality Industry Tourism Essay The need of qualified employees in hospitality industry, their commitment to service quality and to what extent it impacts customer satisfaction is not any more a matter of question; it is an important issue that concerns not only hospitality management education in Bulgaria but it is recognized all over the world. The industry suffers from high turnover (Mehra, 2006) which directly reflects to the product and service quality offered (Pizam and Thornburg, 2000) and respectively to low revenues and profits (Tracey and Hinkin, 2008).Furthermore, problems occur in graduates perception of future career in hospitality industry due to disappointment of the work experience they gain during their mandatory practices in this industry which decrease their willingness for further professional development in this field (Waryszak, 1999; Jenkins, 2001).The gabs in hospitality management education system is an important issue of serious concern and represents a huge interest among researchers and a cademics. According Mr. Ilian Ilchev a manager of Vocational Training Center (VTC) Bourgas who is responsible of the training of cadres in hospitality industry, Bulgarian tourism sector faces serious problems finding qualified employees in this field. Most of the students in Bulgarian universities and colleges offer low quality of education. There is no interaction between the practice in tourism sector and the higher education offered in Bulgarian schools. Moreover, after graduation students are not attracted from the low payment in this sector, and the inability to start career on managerial level is from great disappointment for them. As far as the education of hospitality management is concerned, there is a need to classify the supply side of the Bulgarian education. The institutions that provide tertiary education in Bulgaria are separated into two types: universities with duration of study from four to six year, depending on the object of study which offer bachelor and master degree, and colleges with duration of study three years offering professional bachelor degree. There is existence of Private Professional Colleges (PPC) with duration of study two years offering certificate for professional qualification which are 1st, 2nd, 3rd and 4th degree (National Statistic Institute) and so called Vocational Training Centers (VTC) which are working at the same principle as PPC and offer the same levels of professional qualification. The difference between them is that PPC give opportunity for the student to continue their education for professional bachelor/bachelor degree in its partner Bulgarian university or colle ge but VTC on the other hand is considered to be not only for students but for everyone that wants to acquire craft knowledge in particular field. There is small percentage of private colleges which are part from any statistic that offer courses based on educational programmes similar to foreign colleges that suits the students needs in particular industry. The period of study in these colleges is from two to three years and after completing the course, student can continue their education in university abroad. Most of the courses are franchised and validated by the foreign college or university and the majority of them are based in Nederland, Great Britain, Norway etc. However, the degree awarded by their Bulgarian college or university partner is not acknowledged by the Bulgarian Ministry of Education. Here comes the question how effective is the education offered from these institutions connected with hospitality industry and how many of them produce qualified employees and leade rs that could suits the needs of this industry? According to Jenner, 1992 and Sneed Heiman, 1995 the concern for a good quality of education in tourism sector should be equally high for both government and hospitality and tourism industry. Bulgarian government does not subsidize the colleges that offer higher education in hospitality management and very few hotels do have clear structured training system. The limitation of Master and doctoral programs in this field in Bulgarian universities with specialization in hospitality is an obstacle for development of further academic resources and researches which could be in favor for the progress of these programs. Furthermore, courses such as Entrepreneurship, Strategic Management, Marketing Management, Corporate Finance etc. which are essential for the hospitality education do not exist in Bulgarian State universities. Such courses are recognized in the Bulgarian colleges which are affiliated by foreign universities but from financial p oint of view, not every student can afford it. Unfortunately, such gaps in the hospitality education are not rare phenomena in other countries such as India that faces the same problems (Jauhari V.2006). A serious issue of concern in Bulgaria is connected with the jobs opportunities that the Bulgarian students have after graduation. It is generally known that the aim of the higher education is to prepare qualified cadres which are able to find a realization on the labor market. The quality of education is a leading factor that influences students opportunities of finding the most suitable job placement according to the acquired qualification (Georgieva Y., Kalinov K. 2005).Unfortunately, in Bulgaria it is a well known fact that the students find difficulties to find job in the sphere of their higher education and most of them start working something which is totally different or similar to what they have studied in the university, mostly at minimum wage rates.Moreover,the number of graduates in hospitality industry exceed the number of available managerial positions on the labor market, something that happens in India as well and that leads to : à ¢Ã¢â€š ¬Ã‚ ¦mismatch of supply and demand of certain skills in hospitality industry (Jauhari V.2006). According to Zhang and Wu (2004), China faces the same difficulties in hospitality industry, namely: à ¢Ã¢â€š ¬Ã‚ ¦lack of qualified staff at both operational and managerial level, high staff turnover rates, unwillingness of university graduates to enter industry, gap between what is taught in school and college and realities of the industry itself In most cases, it leads to job dissatisfaction, low productivity and respectively to low quality of service. Researchers have found that there is absence of positive and strong interaction between job satisfaction and education (Gordon, 1975; Weaver, 1978). One of the assumptions is that the students with higher education expect their work during the years to be rewarded and when their expectations are not met it easily leads to dissatisfaction of the job position (Wright and Hamilton, 1979).However, a recent statistic shows that the number of people who mostly leave the country are young people between 25-29 years old (NSI). This means that higher educated or not, young people in Bulgaria prefer to work and to look for a better career opportunities abroad instead of develop their skills at home which directly reflects on the different branches of the Bulgarian economy, namely to operate with young and qualified cadres. It is a reasonable explanation why Bulgarian hospitality industr y desperately has a need of qualified employees and managers who can offer good quality of service and ability to compete with other popular hospitality industries such as Turkey, Greece, Malta etc. The good quality of higher education in hospitality management plays crucial role of providing the tourism market with well trained, skilled and educated managers, but on the other side, frontline employees are those who has direct contact with the customers, and the quality of service provided by them is essential for the success of any organization within the hospitality industry (Chang, 2006).Customer service is viewed as customer perception of what he/she had experienced and remembered (Beaujean, Davidson, and Madge, 2006; Bymes,(2005). Most of the time, when a customer leaves a hotel or a restaurant dissatisfied from the received service, it forms immediately a negative perception (Bymes, 2005).Thats why, it is essential and not fully recognized in Bulgarian hospitality industry that the successful organizations are those that perceive customer service as: à ¢Ã¢â€š ¬Ã‚ ¦the starting point and ending point for any effective account relationship in which the key to success is clear thinking about what it feels like to walk in the customers shoes (Bymes, J., 2005). Employees commitment to service quality is also an important factor that contributes for a strong organizational performance. Organizations with high commitment among subordinates could only benefit from it with lower turnover and comparatively higher motivated employees. It is important for every company to know how to motivate its employees and to create better relation between customers and frontline employees. It is considered as a step ahead of creating a sustainable customer service (Cadwallader, S., Jarvis, C, Bitner, M., and Ostrom, A., 2009; Spector and McCarthy, 1996). It is also assumed that committed employees are more likely to provide customers with better quality of service (Zeithaml, Parasuraman and Berry, 1990).According to Kini and Hobson (2002) the good quality of service entirely depends on: à ¢Ã¢â€š ¬Ã‚ ¦employees commitment, satisfaction, involvement, and morale. In hospitality industry in Bulgaria is very difficult to be found such employees. Frontline employees are à ¢Ã¢â€š ¬Ã‚ ¦typically underpaid, undertrained, overworked and highly stressed (Hartline and Ferrell, 1993), a statement which apply pretty much to the Bulgarian hospitality employees working environment. It concerns mostly the seasonal workforce in Bulgarian winter and summer resorts where people work almost at minimum wage, in most cases relying on tips or small percentage of their daily profit. Hotel and restaurant employees are occupied ten-twelve hours per day, sometimes even more, depends on how busy is within the organization. Furthermore, a common practice is working without days off which easily contribute for stressful working environment, a topical issue that contributes to low quality of service (Ross F. G 1995).All these factors reflect negatively on employee satisfaction, productivity and loyalty to the organization and respectively to customer satisfaction and pr ofitability. The link between frontline employees satisfaction, loyalty, productivity, customer satisfaction and companys profitability is well depicted in so called Service profit chain (Heskett, Sasser Schlesinger, 1997); illustrated in Figure.1.According to Crowford, A. and Hubbard, S. (2007), in the Service profit chain: à ¢Ã¢â€š ¬Ã‚ ¦there is a link between employee satisfaction and the service concept, directly impacting customer satisfaction. This impact affects customer loyalty, which in turn influences revenue growth. Lastly, revenue growth extends back to the beginning influencing the internal service of the organization. Understanding an employees level of satisfaction, commitment, involvement, and self-esteem gives managers and strategists means to create a favorable environment where the links in the service profit chain work to the advantage of the service provider. Employees satisfaction and commitment as a starting point in Service profit chain, impacting the delivery of good quality of service and companys profitability, are major components that absence in many Bulgarian hospitality organizations. The results are higher turnover among frontline employees and managers due to the lack of quality of work life (QWL), a topical issue of great interest among researchers and academics. The delivery of good service highly depends on QWL provided by the hospitality organization, mainly when employees needs and expectations are met, so that they are motivated to work in companys favor (Kanungo, 1982 and Efraty Sirgy, 1990) or in other words through better QWL there is a significant improvement of employees productivity, performance and service quality (Havlovic, 1991).A recent research made to investigate employees expectations of QWL (Kandasamy,I, I. Sreekumar, A., 2009) indicates that during a conversation with the employees from three different h otels, they show willingness to participate, when provided, in companys service training programs which could be a good chance for them to enhance their skills. According to Rousseau (1995), in most cases, employees even expect their company to provide training programs as an opportunity for further career development: à ¢Ã¢â€š ¬Ã‚ ¦in exchange for the employees time, effort, and skill Tourism industry in Bulgaria supported by the government and orientated in the mainstream of mass tourism, entirely depends on its seasonal workforce. Practices such as service training almost do not exist in Bulgarian winter and summer resorts because of its seasonality, where the percentage of five and four stars hotels grow dramatically in the last couple of years. As Mr.Lubomir Popiordanov, Chair of the Bulgarian Association for Alternative Tourism (BAAT) pointed out Bulgarian mass tourism is mainly connected with quantity instead of quality and it lacks in added value (Sofia News Agency).Most of the hotel owners are mainly focused finding ways to be fully booked during the whole season instead of improving the quality of service through training programs. It is not yet recognized that through such programs frontline employees could work much more effectively when dealing with customers complaints which on the other side makes feel them satisfied with their job (Babakus et al., 2 003; Schneider Bowen, 1995; Tax Brown, 1998).Some other research papers support the thesis that organizations that invest money in service training programs are more capable to keep its employees within the company, makes them feel happy at the workplace and committed to the firms values(Babakus et al., 2003; Lee, Park, Yoo, 1999; Sweetman,2001; Tsui, Pearce, Porter, Tripoli, 1997). Other approach of keeping frontline employees committed to the organization, providing better quality of service is through companys reward system. George and Gronroos (1989) also suggest that rewarding service employees periodically ensure their commitment to service quality. Similar to the training programs, reward systems and policies are very important for motivating employees when dealing with customers complaints. The fact that companys reward structure contributes for employees satisfaction at the workplace and impacts their organizational commitment is so far supported by many service literature studies (Bowen, Gilliland, Folger, 1999; Brown Peterson, 1993; Farrell Rusbult, 1981; Heskett, Jones, Loveman, Sasser, Schlesinger, 1994; Lawler, 2000).For the Bulgarian hospitality industry a clear structured reward system could be in favor of reducing employees turnover and to encourage more qualified cadres to enter this sector. Most industry researchers agreed that employees commitment to service quality is highly influenced by managers commitment to service quality and the way they demonstrate it (Bowen and Schneider 1985; Hartline and Ferrell 1996; Mohr-Jackson 1993; Babakus et al. 2003). As it was mentioned before the higher education is from significant importance in hospitality industry in order to generate leaders capable to show their subordinates motivation, skills, confidence and flexibility which could positively affect employees behavior towards the delivering of a better quality of service. Managerial coaching is considered as an appropriate tool of providing employees with support mainly connected with their knowledge, skills and performance within the organization. This method embrace approximately the same goals concerning employees further skill development at the workplace as training ,but coaching is presented in more informal way. It represents the ability of the managers to create sustai nable correlation between employees and supervisors so that their everyday activities and experiences are synchronized and able to became an object of learning (Phillips 1994).Coaches is design to demonstrate employees the best way of doing their job when dealing with customers. It gives employees an idea of their opportunities, and how to perform better using new and different approaches.Furthermore, through coaches employees are provided with regular feedback which aims to get the best of its employees and to show them that their work is appreciated. Bulgarian hospitality industry has a lot to learn concerning the education provided, aiming to attract qualified cadres to work in this field and their ability to be committed to service quality. It is so far recognized internationally that qualified employees who are satisfied with their job are more committed to the service quality which directly affect customer satisfaction of the received service attitude. Having in mind that todays world economy is 70 percent service based, more and more academics and people working in this sphere are looking for a way to design companies that are able to provide the best service to its clients (Schneider White, 2004). The importance of improving the quality of service is the main driver for companys successful retention of customers (Gustafsson, A., Johnson, M., Roos, I., 2005).At operational level service employees are those who creates the connection between the customers and the organization and most importantly through them and their perso nal contribution to deliver proper service, managers are aiming to attract and impress customers (Chase, 1981; Heskett et al., 1994; Oliva and Sterman, 2001), and respectively to satisfy them. Thus, managers commitment to service quality has indirect impact on customers satisfaction (Subroto, B. Natalisa, D., 2003).Even that managers also contributes for the delivering of excellent service, frontline employees are from great importance when the target is better productivity performance and gratifying customers needs (Yee,R., Yeung,A., Cheng,T.C,2008). Service quality in the modern hospitality industry is a crucial factor in creating long-term relationship between organizations and customers and to make them feel satisfied (Martin, 1986; Croby et al., 1990; Tornow and Wiley, 1991; Tsa, 1994).Many researchers have argued that there is significant correlation between customer satisfaction and service quality (Roth and Van Der Velde, 1991; Roth and Jackson, 1995).Other studies in service marketing have suggested that customer satisfaction is in emotional reply of a particular experience connected with provided service( Westbrook and Reilly (1983).According to Yoon and Suh (2003), the excellent service highly depends on employees because when they are satisfied with their job and motivated, it is more likely to deliver better services and to give more from themselves. Other research papers prove that loyalty among employees contributes for higher levels of service delivering (Loveman, 1998; Silvestro and Cross, 2000).Employees which ar e able to provide service quality are considered much more capable to solve problems easily and in proper manner which positively affects customers perception of the provided service. Bulgarian hospitality industry needs serious improvements connected with the service attitude toward customers and radical changes in employees working environment, in order to work in full capacity. Successful tourism or hospitality business could not operate without satisfied guests and subordinates (Gursoy and Swanger, 2007). As pointed out in The Service Profit Chain: à ¢Ã¢â€š ¬Ã‚ ¦providing employees with a superior internal working environment is likely to lead to satisfied employees who are both loyal to the organization and able to provide the customer with an excellent service experience. Customers will recognize and value the outstanding service offered to them. (Heskett et al., 1994, 1997). However, several studies indicate that employees satisfaction plays crucial role in achieving companys financial aims (Koys, 2003), which means that when a company make an affords to take care for its employees, they will do the same in return for companys customers. This care could be express through better payment, reward practiced, training and managerial coaching and not at the end, through companys ability to make feel its employees secure (Gursoy and Swanger, 2007; Koys, 2003; Schneider, 1991). Customers loyalty and satisfaction are supposed to be contributory factor for customer profitability. The relationship between customer satisfaction and profitability is considered as fundamental marketing concept which means that the companys goal is to pursue customers needs, wants and wishes (Helgesen.O, 2006).When all this consumers factors are met, customers are satisfied from what they receive, the company is pleased having a long-term financial returns on business. Customers who are highly satisfied are considered to use one and the same products and services more frequently and respectively to stay loyal to the company that provides them (Anderson et al., 1994; Gronholdt et al., 2000).Customers loyalty is an important factor in hospitality industry that contributes for consumer reuse of a certain product or service which positively increase companys profitability. Moreover, satisfied customers are much less price sensitive and they are willing to pay even at high price (Ander son et al., 1994) which directly affects companys economic performance. Satisfaction among customers reflects in positive way on organizations overall reputation which on the other side could be a premise of creating strong relationship with important distributors and suppliers. From what was mentioned so far it becomes obvious that: à ¢Ã¢â€š ¬Ã‚ ¦customer satisfaction generates more future sales, reduces price elasticity, and increases the reputation of the firm. (Yee, R., Yeung, A., Cheng, T.C, 2008). All of the mentioned sources and publications speak of the aspects that Bulgarian hospitality needs to focus in order to function successfully, to develop and to be competitive on the market.

Gap between Rich and Poor Essay

The issue of gap between rich and poor has still been significant over recent decades in our society. At present, the article â€Å"Issue Area: Gap between Rich & Poor†, Joyce deBoer and Ryan Warmouth inform growing gap between rich and poor will pose unstable feature for society in the near future by surveying and comparing the statistical evidences from Golden and Area A. In addition, authors hope this issue must be mentioned by the society and anticipate it will be controlled by developing policy. While others researchers state that growing gap between rich and poor can enhance the competition of the entire society. By looking through this article, I claim that growing gap between rich and poor without control will pose serious threaten for the local stability and development. In this article, writers indicate the case of growing gap between rich and poor in Golden – Area A by filing plenty of data. Initially, authors select Golden and Area A which has a stable middle class as a sample. Moreover, authors think analyses have constraints as a result of some elements, such as â€Å"back-to-the-Landers† in the Columbia Valley. Then, authors illustrates overall poverty rate in term of LICO and LIM and make a comparison between Golden – Area A and British Columbia. Also, writers describe the impact of community growth on the gap, such as the increasing price of house and food. Then, talk about household incomes in disparate levels. Ultimately, the article concludes that growing gap between rich & poor can impact the diversity and stability of the community. For growing gap between rich and poor, those who argue that it can cause the enhancement of the competition for the society my build their view on such an assumption that this gap can be considered one motivation for lower income class, who want to be higher class. Obliviously, growing economic gap can cause the the evolution in some sense. Even so, this view should be too idealized for the current intense social competition. In my opinion, it has detrimental influence in aspects local stability and evolution. According to the description of the article, this issue can cause the local wealthy people can change to be rich increasingly and have adequate money to buy the local tracts and stores. In addition, along with the huge immigration of the new comer, the majority of them are wealthy or retired. Thus, the local rich people increase the price of land and food for high interest from immigrants. However, the local income does not grow, thereby causing the economic burden for local young people and low income earners. Apparently, this tendency causes the rich people more abundant. But, it can also cause the growth of criminal rate in the local. On the other hand, an increasing number of people can no longer afford to live there and move out to others place, thereby causing the loss of local labor force. This can impact the evolution of local economy. To sum up, growing gap between rich and poor have drawbacks for local stability, which cause the high burden live for local young people and low income earners. On the other hand, it can also bring about the loss of local labor force. I would concede that growing economic gap can create the competition of the society. Despite that this opinion should be too unreal. This article talks about the Canadian area has lived in the gap rich and poor. However, under financial crisis, this issue has already altered to be severe in some developing country. Afterward, I will research some articles about this problem in developing country.

Organizational Structure Presentation Communication Methods Essay

As the manager of Lakeview Nursing and Rehabilitation Center, we are now going to propose a new addition to our facility, we would like to propose a new addition of long term care services as well as the short term care services that we are providing know on the inpatient and outpatient basis. The future of the growth of this company, deeply on this new addition to our facility. We will be in need of new experienced workers for areas like therapy, doctors, nurses and counselors that will work with the patients and their families. Communication, will have to be our number one factor to finding the right persons for the jobs, and the growth within the community as well. Our communication should be easy to understand and accurate. Effective communication is important and we should all be on the same page. Leadership should involve good communication, and they should be walking around talking to employees, this way you will see what their skills are in this field and will improve the gro wth internally and externally. Effective internal communication should start with having good listening skills, questioning skills as well as feedback. Sharing information with the staff is a good effective communication.   When it comes to internal relationship in the health care setting, the most important person is the patient the one who has the needs that we need to make sure they get. The main reason behind this is because acquisition integration has led to more rigorous examination of support services. There is also a higher expectation of customer service that we will experience as consumers. The external relationships that must be considered in the creation of this long term care are: state, local and the federal  government. Each of these have their own regulations that we need to know and follow. You should also be aware of the consumer advocacy program as well, to make sure that the consumer is getting the best care possible. We also need to make sure that the proper training and hiring is done as well, with all this being said this is my proposal of the new addition to the facility.

Greats Gatsby essays

Greats Gatsby essays A dream is defined in the Webster's New World Dictionary as: a fanciful vision of the conscious mind; a fond hope or aspiration; anything so lovely, transitory, etc. as to seem dreamlike. In the beginning pages of F. Scott Fitzgerald's novel The Great Gatsby, Nick Carraway, the narrator of the story gives us a glimpse into Gatsby's idealistic dream which is later disintegrated. "No- Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short-winded elation's of men." Gatsby is revealed to us slowly and skillfully, and with a keen tenderness which in the end makes his tragedy Jay Gatsby is a crook, a bootlegger who has involved himself with swindlers like Meyer Wolfsheim, the man who fixed the 1919 World Series. He has committed crimes in order to buy the house he feels he needs to win the woman he loves. In chapter five Nick says, "...and I think he revalued everything in his house according to the measure of response it drew from her well-loved eyes." Everything in Gatsby's house is the zenith of his dreams, and when Daisy enters Gatsby's house the material things seem to lose their life. Daisy represents a dreamlike, heavenly presence which all that he has is devoted to. Yes, we should consider Jay Gatsby as tragic figure because of belief that he can restore the past and live happily, but his distorted faith is so intense that he blindly unaware of realism that his dream lacks. Gatsby has accumulated his money by dealings with gangsters, yet he remains an innocent figure, he is extravagant. Gatsby is not interested in power for its own sake or in money or prestige. What he wants is his dream, and that dream is embodied in Daisy. Ironically, Daisy Buchanan, is a much more realistic, hard- headed character. She understands money and what it ...

Essay on the OlympicsEssay Writing Service

Essay on the OlympicsEssay Writing Service Essay on the Olympics Essay on the OlympicsThe Olympics play an important part not only the sport life but also in the cultural life of the global community. the Olympics involve nations from all over the world and they are the major sport events in every four years in the entire world. At the same time, the Olympics attract not only sportspersons but also spectators, who are interested in sports and who either attend Olympics in the area, where they take place, or watch the Olympic Games broadcasts.The Olympics have a considerable impact on the development of the personal, national and global identity of people because the Olympic Games are the major event in the sport life of the world and people get involved into the Olympics at all level, from individual participation or involvement into the Olympics to the national and global level when people form and support their national teams and compete with other teams and sportspersons from all over the world. Therefore, the Olympics are socially important e vents that take place every four year and shape the individual, national and global identity.Historically, the Olympics were internationally significant event that unite people from all over the world. The Olympics are the major sport event that takes place every four years. The Olympics is the ultimate manifestation of the greatest achievements in the field of sport since every sportsperson participating in the Olympic Games. There are winter and summer Olympic Games which are conducted in winter and summer every four year respectively. The Olympic Games include all the sports registered by the International Olympic Committee as Olympic sports. Sportspersons and teams are qualified for the Olympic Games in the course of the competitions which take place prior to the Olympics during four years period.Moreover, the Olympics have a considerable symbolic significance. For instance, historically, the Olympics were associated with the time, when all wars either ended up or stopped for th e time the Olympics ran. The Olympic Games become a unifying event that unites people on the ground of their love to sport and healthy lifestyle.At the same time, the Olympics have a considerable impact at all levels from the individual level to the global one. However in spite of the level of the impact of the Olympics, the Games contribute to the formation of the imagined community which allows people to shape the imagined identity, which though is short run and fades away, when the Olympics end. People perceive the Olympics in different ways but they can hardly stay indifferent or unaffected by the Olympics.In addition, it is possible to distinguish participants of the Olympics and the spectators, i.e. those individuals, who attend the competitions as well as those, who watch broadcasts of those competitions (Chomsky, 1997). Sportspersons participating in the Olympics develop their identity feeling their unity as the community of sportspersons. Even though this community is imagi ned in a way, because they may never encounter each other in their life before or after the competitions, but during those few weeks of the Olympic Games, they live like a sort of family or community, where all sportspersons feel their belongingness to that community, no matter how short run the existence of this community is (Bagdikian, 2000). The audience of the Olympics comprises another large group of people which may unite in imagined communities and develop their identities within those communities. These communities may exist at the local level, as well as at the national or even international level.People can unite into small communities and change their identity while being a part of those small communities at the local level. For instance, people attending a sport bar on the regular basis develop their identity. They may not even know each others’ name and they may invent their new identity being united by their passion to sport and the Olympic Games.At the national level, people can also unite in imagined community of fans supporting their national teams and sportspersons representing their countries on the Olympics. In such a situation, people feel their unity as the nation but they have the authentic feeling of the belongingness to the community, where they can feel being a part of the nation. In such communities, they develop their identities that may be different from the identity, which they have in their everyday life. For instance, the Olympics may raise patriotic feelings and emotions that contribute to the unity of members of the imagined community consisting of fans of sports and people interested in the Olympics.Moreover, individuals can develop broader communities, at the international level, when each person attending the Olympics feel being members of one community that unites people, who like the Olympics so much that they have abandoned everything and came to watch the major sport events of the Olympics. They may create their small communities in social networks, where they create new imagined identities (Bagdikian, 2000). New communities unite people interested in the Olympics. They can use social networks to establish social relations and communicate with each other and steadily form the international community of people, who are interested in the Olympics and who want to attend the Games.At the same time, they can shape their imagined identity to spend a few weeks in their imagined community. If they use social networks to establish friendly relations with other community members, they can create new identities and other users will never know, whom they really communicate with. Such a freedom of the development of the imagined community allows users and people interested in the Olympics they construct their new identities feeling the unity of their community (Chomsky, 1997).The formation of the identity at all levels among both sportspersons and spectators occur under the impact of the Olympics and it s media presentation. In this regard, it is worth mentioning the fact that the identity of people united by the Olympics occurs under the impact of the Games. The media of the Olympics contribute to the formation of the original atmosphere of the Games that make them a distinct sport event. The Olympics are the brand that always attracts many people from all over the world. For instance, the Olympics is one of the main sport events for professional sportspersons, who view the win on the Olympics as the major achievement in their professional sport career.As for fans and spectators at all levels, they also are vulnerable to the impact of the Olympics. In this regard, the impact of the traditional perception of the Olympics as the exclusive sport event and the past of the Olympic Games that dates back to the time of ancient Greece is particularly strong. Spectators view their presence on the Olympics as if they are present on the important historical event.Essay on   the Olympics pa rt 2

Schedule I & schedule II Drugs Term Paper Example | Topics and Well Written Essays - 2000 words

Schedule I & schedule II Drugs - Term Paper Example Even though heroin has been categorized as a form of painkiller, it is very dangerous especially due to its highly addictive latent. On the other hand, marijuana is derived from cannabis plant and even though it does not possess high addiction latency, it nonetheless has the highest potential of abuse. Marijuana comprises a combination of the cannabis flowers, the stems, its cannabis seeds, and the cannabis leaves. MDMA or Ecstasy is also an artificial and psychoactive stimulant drug which comes in a variety of tablets. Hence, addiction to MDMA results in over-activity of the individual body system. The three types of drugs are very precarious and can be extremely fatal (Riviello 41). Thus, the aim of this paper is to examine the similarities and differences between Heroin, marijuana, and MMDA (ecstasy). Accordingly, with the perception of the similarities and differences, the paper will then emphasize on a single drug with a focus on why it should be changed to a Schedule II drug. In terms of classification, the three drugs are categorized as schedule I drug types based on U.S Drug Enforcement Administration and Drug Scheduling regulations (3). Hence, by branding the drugs as schedule 1, implies that they belong to the most dangerous category of drugs, which not only an elevated potential for abuse, but also presents the threat of high physical dependence and relentless psychological reliance. They are therefore not permitted for medical utilization due to their highest prospect of abuse. They have no currently authorized medical use and they are mostly used for recreational intentions and therapeutic reasons. Thus, the level of physical plus psychological abuse nationwide remains generally elevated in comparison to other prevalent drugs. In terms of legality of use, the Drug Enforcement Administration notes that marijuana, ecstasy and heroin have no legitimate medical use. In reality they cannot be prescribed by physicians or

Social Web Research Paper Example | Topics and Well Written Essays - 2250 words - 1

Social Web - Research Paper Example †. A question comes to mind, what is social networking meant for? Its purpose is to enable people for creating a virtual social network to exchange ideas and thoughts with class mates, old friends, lost friends, relatives, and new friends. Social networking sites have advantages as well as disadvantages later to be discussed. The factors impacting on the society are interrelated to each other. The severity of the impact of these sites may vary from severity level 1 to severity level 3. Social networking sites facilitate people to create a public or private profile to share it with a group of people within an isolated system. Likewise, these ‘web based’ services offer opportunities to create a new relation. The first social network site was launched in 1997 that was named as SixDegrees.com. Since then, these sites offered innovation in relationship performances, impression management, privacy management, online and offline status of friends. However, study shows tha t there is no research on cultural disparity (VitkauskaitÄâ€", 2011). Social Networking Sites Statistics Over 700 billion minutes are spent by each user on ‘Facebook’ per month. More than 500 million active users are registered on face book. 50% of massive 500 million contributes to the log of active users on to ‘Facebook’ in every single day.... ite ‘www.facebook.com’ statistics also includes the activity of users is â€Å"above 30 billion pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) shared each month. The Global Reach is in more than 70 translations available on the site About 70% of Facebook users are outside the United States and Over 300,000 users helped translate the site through the translations application. Moreover, Fig 1.1, 1.2 and 1.3 illustrated below, demonstrate the participation of genders, privacy and beliefs and behavioral tracking on ‘Facebook’. Fig 1.1(Retreived from (Hoy & Milne, 2010) Fig 1.2(Retreived from (Hoy & Milne, 2010) Fig 1.3(Retreived from (Hoy & Milne, 2010) These figures are incomparable to other social networking sites such as twitter has 175 million registered users and 95 million tweets are written each day (Roberts, 2011). Positive Impact of Social Networking Sites (SNS) Social networking sites (SNS) facilitate users to creat e new relationships. Continuous communication online strengthens relationships and gives opportunities for creative expressions in a collaborative way. The social networking sites provide free photo storage, blogging, games, invitations for participating friends and various services. The social networking sites provide common interest between people and proffer revelation to innovative ideas publishing around the globe and provide freedom of expression. Those people who have stammering problem while speaking can express their emotions and feeling to share with others in full confidence. Social networking sites also contributed people to make crucial decisions in their life. 60 million Americans are facilitated by the Internet for making one of the most crucial life decisions ("The Strength of Internet Ties,